General Terms and Conditions of Sale of Saint-Lary Tour
Articles 1 to 4
Article 1 – Preamble
Article 1.1. Identification of the Seller
The Saint-Lary Tourist Office, a public industrial and commercial establishment registered under SIREN number 517 627 964, with its registered office located at:
37 Rue Vincent Mir
65170 Saint-Lary-Soulan
Telephone: +33 (0)5 62 39 50 81
Email: reservation@saintlary.com
Registered as a travel and holiday operator under number: IM065140007
Financial guarantor:
Association Professionnelle de Solidarité du Tourisme
15 Avenue Carnot
75017 Paris, France
Professional liability insurer:
GENERALI – Actua Assurances et Conseils
184 Avenue de Saint-Exupéry
31400 Toulouse, France
Insurance cover details: see Appendix 3.
Hereinafter referred to as the“Tourist Office”. [Conditions...03-10-2023 | PDF]
Article 1.2. Purpose
These General Terms and Conditions are intended to define the rights and obligations of the parties in connection with the marketing and sale by the Tourist Office of tourism services provided either directly by the Tourist Office or by partner service providers, to consumers or non-professional customers within the meaning of the French Consumer Code, or travellers within the meaning of the French Tourism Code, who have the legal capacity to enter into a contract (hereinafter referred to as the“Customer(s)”). [Conditions...03-10-2023 | PDF]
Article 1.3. Definitions
Customer: Any natural person acting as a consumer or non-professional within the meaning of the French Consumer Code, or as a traveller within the meaning of the French Tourism Code, who enters into a contract with the Tourist Office under these General Terms and Conditions of Sale.
Service: A travel service or package holiday as defined in Article L.211-1 of the French Tourism Code.
Online Contract: A contract concluded through the Tourist Office websites:

• www.saintlary.com/hiver
• www.saintlary.com/ete
• www.resa.saintlary.com
• www.colduportet.com

Distance Contract: Any contract concluded between a professional and a consumer under an organized distance sales or service-provision scheme, without the simultaneous physical presence of the parties, through the exclusive use of one or more means of distance communication until the contract is concluded, excluding purchases made via the Tourist Office website.
Ticketing Service: A one-off service sold for a specific date and time (shows, performances, visits, etc.).
Durable Medium: Any instrument enabling consumers or professionals to store information addressed personally to them in a way that allows future consultation for a period appropriate to the purposes of the information and permits unchanged reproduction of the information stored, in accordance with Article L.221-1 of the French Consumer Code. [Conditions...03-10-2023 | PDF] Article 2 – Scope and Application
These General Terms and Conditions of Sale automatically apply to all services offered by the Tourist Office.
They apply to sales made online, remotely, or through any other distribution and sales channels.
Any order or purchase implies unconditional acceptance of these General Terms and Conditions of Sale, which shall prevail over any other terms unless expressly accepted by the seller and included in the booking contract. [Conditions...03-10-2023 | PDF] Article 3 – Pre-contractual Information
The Customer acknowledges having received, prior to placing an order and/or entering into a contract, these General and Special Terms and Conditions of Sale, together with all information listed in Article L.221-5 of the French Consumer Code and Article R.211-4 of the French Tourism Code, in a clear and comprehensible manner.
The Customer also acknowledges having received the information form established pursuant to the Order of 1 March 2018 setting out the standard information form for the sale of travel and holiday packages. [Conditions...03-10-2023 | PDF] Article 4 – Prices
Article 4.1. Final Price and Additional Taxes
The final price is stated in euros (€), inclusive of all taxes (VAT included), either per person or as a package. It may be calculated according to the number of participants.
The price does not include travel to the destination, local transportation unless otherwise specified, or personal expenses.
In certain circumstances, additional costs may be payable directly to the service provider on site, particularly optional extra services such as parking or Wi-Fi access.
Administrative fees:

• €20 for stays of 5 nights or more;
• €10 for stays of 2 to 4 nights;
• 2% of the total booking amount for groups of more than 16 people.

The tourist tax is calculated according to the number of nights and the number of guests over 18 years of age, based on the official classification of the accommodation selected.
The tourist tax must be paid at the time of booking and is non-refundable under any circumstances. [Conditions...03-10-2023 | PDF]
Security Deposit
For rental accommodation, a security deposit will be required when collecting the keys.
Failure to provide the deposit may result in the accommodation not being made available.
The amount of the deposit is specified on the accommodation voucher and is refunded by the accommodation provider after departure. [Conditions...03-10-2023 | PDF]
End-of-Stay Cleaning
End-of-stay cleaning is the responsibility of the Customer unless the accommodation description specifically states that cleaning is included.
A cleaning service may be offered at an additional cost upon request.
Any charges not included in the advertised price will be specified in the booking contract. [Conditions...03-10-2023 | PDF] Package Holiday Prices
Hotel Stays
Prices include:

• Room only; or
• Room and breakfast; or
• Half board; or
• Full board.

Unless otherwise specified, prices are calculated per person based on two people sharing the lowest-priced participating hotel room.
Prices do not include:

• Tourist tax;
• Transport;
• Drinks;
• Personal expenses;
• Cancellation insurance;
• Repatriation assistance insurance;
• Snow insurance.

Customers occupying a double room alone will be charged a single room supplement.
Some hotels offer reduced rates for children.
For groups (minimum 16 people), prices are specified directly in the contract and do not include tourist tax, transport, drinks, personal expenses, cancellation insurance, or repatriation assistance insurance. [Conditions...03-10-2023 | PDF]
Self-Catering Accommodation
Tourism package prices include the seasonal rental accommodation.
Unless otherwise stated, prices are calculated per person (outside school holiday periods) based on four people sharing the lowest-priced rental unit.
Prices do not include:

• Tourist tax;
• Transport;
• Drinks;
• Personal expenses;
• Civil liability insurance;
• Meals;
• Breakfasts;
• Cancellation insurance;
• Repatriation assistance insurance;
• Snow insurance.

Check-in is generally from 4:00 p.m. on Saturday, and check-out by 10:00 a.m. the following Saturday, unless otherwise specified. [Conditions...03-10-2023 | PDF]
Other Services
Prices are calculated on a per-person basis.
For spa and wellness products (for example, a “Health and Wellness Week”), any consultation with a spa doctor is not included in the package price.
Article 4.2 – Payment Methods
The Customer guarantees that they possess any necessary authorisations to use their chosen method of payment when validating the contract.
The Tourist Office reserves the right to suspend any booking management or service delivery in the event of refusal of payment authorisation by accredited banking institutions or failure to pay any amount due under the contract.
As part of its anti-fraud procedures, the Tourist Office may carry out random checks and request proof of address (utility bill, official document, etc.) together with a copy of the credit card used.
The Tourist Office also reserves the right to refuse any booking from a Customer who has failed to settle a previous reservation in full or in part, or with whom a payment dispute is ongoing.
Payments shall only be considered final once the amounts due have been effectively received by the Tourist Office.
Accepted Methods of Payment
Depending on the booking channel used, the following payment methods may be accepted:

• Credit or debit card (Carte Bleue, Visa, Eurocard/Mastercard);
• Bank cheque;
• Bank transfer (groups only);
• Cash;
• Holiday vouchers (Chèques-Vacances).

Article 4.3 – Payment Deadlines
Unless otherwise specified in the booking contract, a deposit equal to 30% of the total amount due must be paid at the time of signing the booking contract.
The balance must be paid:

• 30 days before arrival for services including accommodation;
• Upon receipt of the invoice for services without accommodation.

Guided tours may be subject to specific payment conditions.
For late bookings (less than 30 days before the start of the service), the full amount becomes payable immediately upon booking.
Failure to pay the required deposit within the specified period will result in the cancellation of the booking option.
Failure to pay the balance by the due date will be considered as a cancellation of the stay by the Customer on the balance payment due date. Article 5 – Price Revisions
The Tourist Office undertakes to apply the prices in force on the date of booking, subject to availability.
However, in accordance with Article L.211-12 of the French Tourism Code, prices may be increased or reduced after confirmation of the booking to reflect changes in:

1. Passenger transport costs resulting from fuel prices or other energy sources;
2. Taxes or fees relating to travel services included in the contract and imposed by third parties not directly involved in the performance of the contract, including tourist taxes and embarkation or disembarkation charges;
3. Exchange rates relevant to the contract.

Any increase in price shall be communicated to the Customer in a clear and understandable manner, together with justification and calculation details, on a durable medium no later than 20 days before the start of the services.
Likewise, the Customer is entitled to a corresponding reduction if any of the above costs decrease after the contract has been concluded and before the beginning of the trip or stay.
If the price increase exceeds 8% of the total package price, the traveller may either:

• Accept the proposed modification; or
• Terminate the contract without cancellation fees and receive a full refund of all payments already made.

Article 6 – Bookings
Article 6.1 – Online Bookings
Where one or more services are booked online, the booking process is as follows:

1. The Customer visits the websites:
   • www.saintlary.com
   • www.resa.saintlary.com
2. The Customer identifies the services that meet their requirements and adds them to their virtual shopping basket.
3. A summary of the selected services is displayed.
4. The Customer is presented with:
   • The General Terms and Conditions of Sale;
   • The booking contract.
5. The Customer must read and accept these documents before proceeding.
6. After acceptance, the Customer confirms the booking and selects an online payment method.
7. The Customer pays either:
   • The required 30% deposit; or
   • The full amount if the booking is made less than 30 days before arrival.
8. Once payment has been received, the Customer receives by email:
   • Booking confirmation;
   • General Terms and Conditions of Sale;
   • Booking contract;
   • Standard information form;
   • Vouchers and/or tickets required for the services booked.

The booking confirmation constitutes acceptance of these General Terms and Conditions of Sale and forms the contract between the parties.
An acknowledgement email confirming receipt of the booking and payment is sent as soon as possible. Article 6.2 – Distance Bookings (Offline)
Where bookings are made remotely but outside the online booking system, the procedure is as follows:
The Customer may first request a quotation.
This quotation is non-binding and will be provided together with the General Terms and Conditions of Sale.
When the Customer wishes to proceed with a firm booking, the Tourist Office sends:

• A provisional booking contract;
• An option agreement;
• The General Terms and Conditions of Sale (if not previously supplied).

The proposed contract remains valid only for the period indicated therein.
After expiry of this period, a new contract request must be made and updated conditions may apply.
To confirm the booking, the Customer must return:

• The booking documents;
• Initialled and signed copies of the contract;
• The required deposit (30% of the total amount); or
• Full payment if the booking is made less than 30 days before the beginning of the services.

Upon receipt of the documentation, the Tourist Office acknowledges receipt within one working day and confirms the booking.
The balance of the payment must be received 30 days before arrival.
Late payment will result in cancellation of the booking and forfeiture of the deposit paid.
Upon receipt of the balance, the Tourist Office issues a voucher that must be presented to the accommodation provider on arrival. Article 6.3 – Bookings Made at the Tourist Office
Individual Customers
Services taking place on the same day
The Customer books directly at the Tourist Office counter after consulting:

• The General Terms and Conditions of Sale;
• The information form;
• The booking contract.

The Customer then pays the full amount and receives:

• Proof of payment;
• The voucher.

A booking contract is subsequently sent by email.
Services taking place on a later date
The reservation is made directly at the counter after the Customer has had the opportunity to review the contractual documents.
Following payment of the deposit or the full amount, copies of:

• The booking contract;
• The General Terms and Conditions of Sale;
• The standard information form;
• The voucher or ticket;

are sent electronically.
Group Bookings
The group representative selects the requested services.
After consulting the contractual documentation, the representative signs the booking contract and pays either the deposit or the full amount, depending on the service concerned.
Copies of all contractual documents and any required tickets or vouchers are subsequently emailed.
If additional time is required before committing, the Customer may follow the remote booking procedure described in Article 6.2.
Modifications
No modifications, particularly regarding participant numbers, will be accepted less than 7 days before the start of the stay. Article 7 – No Right of Withdrawal
Under Article L.221-28 of the French Consumer Code, the statutory cooling-off period does not apply to contracts covering:

• Accommodation services (other than residential accommodation);
• Vehicle rental services;
• Catering services;
• Leisure activities provided on a specific date or during a specific period.

Article L.221-2 of the French Consumer Code also excludes package holidays and passenger transport services from the right of withdrawal.
Accordingly, the Tourist Office relies on these legal provisions and confirms that Customers do not benefit from any right of withdrawal for services falling within the scope of the above legislation. Article 8 – Modification of the Contract
Article 8.1 – Modifications Initiated by the Tourist Office
The Tourist Office may unilaterally modify certain contractual clauses after the contract has been concluded and before the start of the travel services, provided that:

• The modification is minor; and
• The Customer is informed as soon as possible in a clear, understandable and prominent manner on a durable medium.

If the Tourist Office is obliged to modify one of the main characteristics of the contract, cannot fulfil specific requirements previously agreed with the Customer, or proposes a price increase greater than 8%, it shall inform the Customer without delay of:

• The proposed modifications;
• Any impact on the travel price;
• The reasonable deadline within which the Customer must communicate their decision;
• The consequences of failing to respond;
• Any alternative service proposed and its price.

Where the amendment or substitute service results in a reduction in quality or cost, the traveller is entitled to an appropriate price reduction.
If the contract is terminated and the Customer does not accept an alternative service, the Tourist Office shall refund all amounts paid within a maximum period of 14 days following termination. Article 8.2 – Modifications Requested by the Customer
Any request to modify a confirmed booking must be submitted in writing.
Only modifications formally confirmed by the Tourist Office through the issue of a revised contract shall be considered valid. Amendments made directly by the Customer on existing documents shall not be accepted.
Any change of:

• Travel dates;
• Accommodation;

shall be considered as a cancellation of the original booking (with cancellation fees applied where applicable) and the creation of a new booking.
Any shortened stay, unused service or delayed arrival attributable to the Customer shall not entitle the Customer to any refund.
A modification fee of €20 will be charged for any amendment requested by the Customer.
The Tourist Office is responsible only for services sold directly through it and shall not be liable for:

• Services independently purchased by the Customer;
• Modifications made at the Customer's initiative.

Where an individual or group arrives with fewer participants than originally booked, no refund shall be granted unless expressly agreed by the Tourist Office.
Where additional participants arrive without prior authorisation from the Tourist Office, they may be refused participation in the services booked.
The contract is established for a maximum authorised capacity. If this capacity is exceeded, the service provider may refuse the additional participants while the contractual price remains payable in full.
The acceptance of pets is subject to the accommodation provider's own conditions.
Failure to comply with these conditions may result in the animal being refused.
An additional pet supplement will generally be charged upon key collection.
Unless otherwise specified, arrivals are from 4:00 p.m. on Saturday and departures before 10:00 a.m. on the following Saturday.
The Customer must arrive on the scheduled date, at the address indicated on the voucher and within the specified times. In the event of delay or inability to arrive as planned, the Customer undertakes to notify the service provider directly.
Article 9 – Termination of the Contract
Article 9.1 – Termination by the Customer
The Customer may terminate the contract at any time before the start of the booked services.
To be valid, notice of termination must be communicated to the Tourist Office by email or by post.
In such cases, the Tourist Office may apply cancellation charges according to the following schedule:

Cancellation Date	Cancellation Charge
More than 30 days before the start of the service	30% of the total price
Between 30 and 16 days before the start of the service	50% of the total price
Between 15 and 8 days before the start of the service	75% of the total price
Less than 8 days before the start of the service	100% of the total price

If the Customer fails to arrive and has not contacted the Tourist Office within 24 hours following the scheduled arrival date, the contract shall automatically become void and the Tourist Office may dispose of the accommodation.
No cancellation fees shall be due if the contract is terminated as a result of unavoidable and extraordinary circumstances occurring at or in the immediate vicinity of the destination and substantially affecting the performance of the contract.
In this situation, the Tourist Office shall refund all payments received, without any obligation to pay additional compensation. Article 9.2 – Termination by the Tourist Office
The Tourist Office may terminate the contract at any time before the start of the services.
In such a case, the Tourist Office shall refund all amounts paid by the Customer within a maximum period of 14 days following termination.
The Customer shall also be entitled to compensation equivalent to that which the Tourist Office would have been entitled to claim had the cancellation been made by the Customer under Article 9.1.
However, no additional compensation shall be payable where termination occurs in either of the following circumstances:
1. Insufficient Number of Participants
Where the number of persons registered for the trip or stay is lower than the minimum number required under the contract.
In this case, the Tourist Office shall notify the Customer by email or post of the cancellation within the following time limits:

• At least 20 days before departure for trips lasting more than six days;
• At least 7 days before departure for trips lasting between two and six days;
• At least 48 hours before departure for trips lasting less than two days.

2. Unavoidable and Extraordinary Circumstances
Where the Tourist Office is prevented from performing the contract due to unavoidable and extraordinary circumstances, such as adverse weather conditions making the services impossible to provide.
The Tourist Office shall notify the Customer as soon as possible before the start of the trip or stay. Article 10 – Transfer of the Contract
Article 10.1 – Right to Transfer
The Customer may transfer the contract to another person who satisfies all conditions applicable to the trip or stay, provided that the contract has not yet begun to be performed.
Article 10.2 – Notice Period
The Customer must inform the Tourist Office of the transfer by any means that allows proof of receipt, no later than seven days before the start of the trip or stay.
Such transfer shall not require prior approval from the Tourist Office.
Article 10.3 – Joint Liability
The original Customer and the transferee shall be jointly and severally liable for:

• Payment of the outstanding balance;
• Any additional costs resulting from the transfer.